Contact Us

This page explains how to get in touch with the editorial team at Crypto Casinos, what we can realistically help with, and where to go instead when your question is about a specific account at a specific casino. We publish research on crypto casinos that accept US players, so most of the messages we get fall into a handful of predictable categories — and knowing which one yours is will get you a faster, more useful reply.

The short version: contact us through the contact form on thefarmhousebb.com. Include the casino name, the date, and what actually happened. Do not send us passwords, seed phrases, private keys, wallet recovery details or copies of ID documents. We never need them, and no legitimate party ever will.

What our team can help with

• Factual corrections. If a bonus figure, wagering requirement, coin list or licensing detail on our pages is out of date or wrong, tell us and we'll check it against the operator's current terms and update or remove it.
• Review requests. Suggest a Bitcoin casino or crypto gambling site you'd like researched, and why.
• Questions about our method. How we weight payout speed against licensing, why one site outranks another, how our editorial ratings are produced.
• Reader experiences. Patterns matter. If several readers report the same withdrawal delay or the same bonus term being applied differently than advertised, that feeds directly into how we rank a site.
• Commercial and partnership enquiries. These go to the same inbox and are handled separately from editorial.

What we cannot do

We are a comparison and review site, not an operator, agent or regulator. We hold no player funds, have no access to any casino's back office, and cannot see, freeze, release or credit your balance.

• We can't unlock a restricted account, reverse a KYC decision, or push a pending withdrawal through.
• We can't award, reinstate or extend a bonus, or waive playthrough requirements.
• We can't act as an arbitrator between you and an offshore casino. Where a site is licensed in Curaçao or Anjouan, the licence conditions and the operator's own complaints process are the formal route — and we'll point you to it if we can find it.
• We don't give legal or tax advice. US players are generally liable for tax on gambling winnings and on crypto gains, and the rules around both are fact-specific. Consult a qualified tax professional or attorney rather than relying on anything you read here.
• We won't help anyone get around state geoblocks, site restrictions, or KYC, anti-money-laundering or sanctions checks. Those requests get no reply.

How to write a message that gets a useful answer

1. Name the casino exactly as it appears on the site.
2. Give the date and, for a transaction issue, the coin and network used — a USDT transfer on one network behaves nothing like the same transfer on another.
3. Say what you expected and what happened instead.
4. Attach screenshots of on-screen messages or terms, with account numbers and personal details cropped out.
5. Tell us what you've already tried with the operator's support team and what they said.

For a correction, a link to the operator page showing the current terms is the single most useful thing you can include. It lets us verify rather than guess.

Where commercial relationships sit

Crypto Casinos earns money through affiliate arrangements. If you follow a link from our pages to a casino and register, we may receive a commission at no cost to you. That revenue pays for the research; it does not buy a position, a rating or a soft write-up. We put this up front because you should read the rest of the site knowing it. If you think a specific page reads like an advert rather than a review, that is exactly the kind of message worth sending — and you can read more about how we work on our editorial background page.

Common questions we get, and short answers

"The bonus didn't match what your page said"

Crypto casino promotions change often, sometimes without notice, and terms can vary by country, by deposit coin and by whether you arrived through a tracked link. The headline offers we list — BetPanda's 10% weekly cashback, CoinPoker Casino's 150% welcome bonus up to $2,000, Cryptorino's 100% match up to 1 BTC plus 10% weekly cashback, Punkz's 20,000 USDT welcome package plus 15% cashback, Hyperlucky's 20% daily cashback up to $10,000 with 100 free spins — are the advertised figures as we recorded them, not amounts anyone is entitled to. Every one of them carries wagering or playthrough requirements, minimum deposits, time limits, game weighting rules and maximum-bet caps set by the operator, and those conditions decide what a bonus is actually worth. Always read the promotion terms on the casino's own site before depositing. If our figure no longer matches theirs, send us the link and we'll correct it.

"My withdrawal is slow"

Ask the operator first, then check the chain. A payout that has been marked as sent but hasn't arrived is usually a confirmation-time question, not a casino question. A payout still sitting in "pending" after the operator's stated processing window, or one held for identity verification you weren't expecting, is worth telling us about — recurring reports like that affect a site's standing in our rankings.

"Can I play from my state?"

We can't answer that for you, and we won't pretend otherwise. There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on cryptocurrency. Crypto casinos serving US players are offshore, typically licensed in Curaçao or Anjouan rather than by any US regulator, which puts them in a legal grey area rather than a clearly regulated one. State laws differ, several states are explicitly restrictive, and operators self-restrict different states. Check your own state's rules, and consult a qualified professional if the answer matters to you financially.

"Do you handle self-exclusion?"

No. We are not an operator and cannot exclude you from anywhere. Offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there is no US-wide exclusion register covering them. If gambling has stopped being entertainment, the National Problem Gambling Helpline is free, confidential and available 24/7 on 1-800-GAMBLER. Our responsible gambling resources set out the tools worth asking an operator for and the warning signs worth taking seriously.

A short word on the sites we cover

People often contact us asking which of our top-listed casinos to pick, so here is the honest framing rather than a pitch.

BetPanda

Our highest-rated listing at 10.0, and it gets there on a simple, low-friction proposition rather than a headline number: 10% weekly cashback, paid on a recurring basis instead of a one-off match. For players who value predictability and dislike playthrough maths, recurring cashback is easier to reason about than a large front-loaded bonus. The limitation is the flip side of the same coin — there's no big welcome figure here, so a player depositing once and chasing a large matched balance will find the offer modest. Cashback terms, qualifying losses and any wagering attached are set by the operator and should be read before you deposit.

CoinPoker Casino

Rated 9.9, and on this list because it pairs casino play with a poker-first background — a genuinely different angle if you want both under one roof. The advertised 150% welcome bonus up to $2,000 is the largest straight match near the top of our table. The catch is the one that applies to every deposit match: the money is not yours until the playthrough is cleared, and game weighting usually means table games contribute far less than slots. Check the wagering multiple, the expiry window and the maximum qualifying deposit before you commit funds.

Cryptorino

Rated 9.8. It appears here because it combines both structures — a 100% match up to 1 BTC plus 10% weekly cashback — so you get an upfront boost and an ongoing rebate rather than choosing between them. The Bitcoin-denominated cap is worth thinking about: a bonus ceiling quoted in BTC moves in dollar terms with the market, which cuts both ways. That is the broader limitation with crypto play generally, and it applies whatever site you choose. Verify the wagering requirement on the match portion and the qualifying period on the cashback.

Punkz

Rated 9.8, and notable for quoting its 20,000 USDT welcome package in a stablecoin, which at least keeps the headline figure in dollar terms. Add 15% cashback on top. A number that size is almost always a tiered package spread across multiple deposits rather than a single grant, so the realistic value for a typical player is a fraction of the headline. Read how the tiers are structured, what each one requires you to deposit, and what wagering applies at each stage.

Comparing the shortlist on the terms that matter

These are the advertised offers as recorded on our fact-check date, alongside our editorial rating. Ratings are our own assessment, not customer review scores, and every offer below is subject to the operator's own wagering requirements, time limits and eligibility rules.

Casino	Headline offer (advertised)	Offer type	Editorial rating
BetPanda	10% weekly cashback	Ongoing rebate	10.0
CoinPoker Casino	150% welcome bonus up to $2,000	Deposit match	9.9
Cryptorino	100% match up to 1 BTC + 10% weekly cashback	Match + rebate	9.8
Punkz	20,000 USDT welcome bonus + 15% cashback	Match + rebate	9.8
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	Rebate + spins	9.7
Winna	Up to 60% rakeback & 25% instant cashback	Rakeback + rebate	9.7
Thrill	Up to 70% rakeback + 10% cashback	Rakeback + rebate	9.7
BC Game	Four match bonuses up to $4,000 + 400 free spins	Tiered match + spins	9.6
Wild.io	Up to 350% across first 3 deposits + 200 free spins	Tiered match + spins	9.5
Vave	Up to 550 USDT + up to €75 free bet + 5% cashback	Match + sports credit	9.4

Money questions we're asked most

There is no cost to using Crypto Casinos. The costs sit at the casino end, and they're worth understanding before you write to us about them.

• Getting funds in and out. These sites run on on-chain deposits and withdrawals from a self-custody wallet or an exchange account — Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC), Dogecoin and various other altcoins, with the exact list set by each operator.
• Network and gas fees. Paid to the blockchain, not the casino. Ethereum gas costs vary with congestion; LTC and DOGE transfers are typically cheaper. Sending the same stablecoin over a different network changes both cost and speed.
• Confirmation times. A casino may credit or release instantly at its end and you'll still wait for block confirmations. Advertised "instant withdrawals" describe the operator's processing step, not the chain.
• Minimums, maximums and internal fees. Withdrawal limits — per transaction, per day, sometimes tied to VIP tier — and any internal processing fee are set per operator and stated in their terms. Check them before your first deposit, not after your first win.
• Price risk. Holding a balance in BTC or ETH means its dollar value moves while you play. Stablecoins like USDT and USDC exist largely to avoid that, which is why many US players use them. Volatility is a real way to lose money independently of how the games go.

What these sites actually offer

If your question is "what will I find there", the catalogues at the operators above generally break into a few groups: slots from third-party studios such as Pragmatic Play and NetEnt; table games including blackjack, roulette and baccarat; live dealer rooms, commonly powered by suppliers like Evolution; and crypto-native originals — crash, dice, plinko and similar in-house titles, which are where provably fair verification usually applies. Third-party slots and live tables rely instead on RNG certification and studio-level audits. Specific title counts and provider line-ups vary by operator and change often, so check the lobby rather than taking any list, including ours, as final.

Most of these brands also run a sportsbook alongside the casino — Vave's free bet credit is the clearest example on our list. Sports betting sits under different terms, different bonus rules and different settlement timelines than casino play, so a cashback or rakeback deal on one side doesn't necessarily apply to the other. Several also run poker rooms, VIP and loyalty tiers, and reload promotions that operate on their own schedules.

Eligibility, verification and the rules that apply to you

You must be at least 18 to use these sites, and 21 where the operator's own terms or your state's rules set that as the minimum. Check the age stated in the casino's terms; it is the one that binds you. We do not publish content aimed at anyone below the applicable minimum.

On verification: some crypto casinos advertise minimal or no upfront KYC, but almost all reserve the right to request identity documents later — typically on large withdrawals, on suspected bonus abuse, or where their licence or anti-money-laundering obligations require it. "No KYC" describes a lighter registration step, not immunity from checks, and it is not a route around tax reporting. Pseudonymity on a public blockchain is also not anonymity; transactions are permanently visible.

Regarding VPNs: most operators' terms prohibit using one to disguise your location, and breaching those terms is a common reason accounts get closed and balances withheld. We won't advise on circumventing restrictions of any kind. Our site terms set out the basis on which we publish, and nothing here is legal advice.

Before you send your message

Have the casino name, the date, the coin and network, and a screenshot ready. Strip out anything personally identifying. If it's a correction, include the source link. If it's a complaint, tell us what the operator said first — we can do far more with a documented back-and-forth than with a one-line report.

We read everything that arrives, though we can't promise a reply to every message, and volume varies. Straightforward correction requests are usually the quickest to process because they can be verified directly.

One last thing, said plainly: gambling costs money over time, crypto adds a second layer of price risk on top, and no site, bonus or strategy changes that. Play only with money you can afford to lose, never to recover previous losses, and never as a way to deal with stress or a financial problem. Support is free and confidential on 1-800-GAMBLER, 24 hours a day. Remember that offshore crypto casinos may not provide the player protections or self-exclusion tools a state-regulated operator is required to offer.

Information on this page was reviewed on Sep 23, 2026 by Blake Warren. Offers and terms change frequently — always verify current conditions on the operator's own site.